FAQs & Additional Information for Propane Delivery Services

FAQs

Frequently Asked Questions

Have questions? Look no further for answers.

Heating

Why should I heat my home with propane?

For many reasons! It’s versatile, environmentally friendly, energy efficient, and cost effective.

How does propane heating work?

It’s simple. Basically, fans blow heated air from a propane furnace into ducts throughout your home. Burners are only activated as needed, so your household heating costs will be kept as low as possible.

How long is my propane furnace good for?

A good propane furnace should last anywhere between 15–20 years. But as always, at Great Valley Propane we offer inspections for each year, to make sure that your system is okay before the start of each heating season. Remember to schedule in advance!

Services & Plans

I’m on a budget. Do you offer a variety of payment plans?

We absolutely do. We encourage you to visit our Payment Options section to see what’s available to you.

Do you offer oil-heating services?

We do. And we’re proud to work alongside of our sister company, Haly Oil, to deliver all your heating oil needs.

Emergencies

What should I do if I run out of heat?

We’re always there when you need us. But before you call our emergency line you might be able to solve the problem yourself with these steps:

  • Make sure your emergency burner switch is on.
  • Check the thermostat and make sure it is set above the room temperature.
  • Check for a blown fuse or circuit breaker.
  • Check the propane tank to ensure that there is fuel.
  • If none of the above steps work, press the red reset button on the burner relay ONCE ONLY.
  • If none of the above steps work at this point, please give us a call.

Billing & Payments

Can I pay my balance with a credit card?

Yes. Simply, call our office and you can give your credit card information over the phone. 

What about paying for my budget payments with a credit card?

Yes.  To sign up for Direct Budget Payment, please fill out our Authorization for Direct Payment form and return it to our office in one of the self-addressed envelopes enclosed in your billing package.

How is my payment for next season calculated?

Our in-house technology automatically calculates your next season budget payment from your usage during the past heating season.

When is my first budget payment due and when does it end?

The budget plan is made up of 11 monthly payments. Payment is due by the 15th of each month.  The year’s final budget payment is due by June 15. Please send payments in the self-addressed envelopes included with your billing package.

Can I receive paperless communications?

Absolutely. Just give us a call and we’ll set that up for you.