March 16, 2020
Haly’s Response to COVID-19 – A Message to Our Customers
In light of Gov. Tom Wolf’s announcement regarding COVID-19, I am writing with an update on our company’s operations. First and foremost, you should know that Haly Home Comfort & Great Valley Propane is an essential business and, as such, is continuing its day-to-day operations. This includes fuel delivery, annual system maintenance and equipment installations.
Many of you will be spending more time at home than usual over the next few weeks and we are here to make sure you can do so comfortably. We also want to accomplish this in the safest way possible for you, our customers, and for our staff. Below are some steps we are taking:
HOME VISITS: You welcome our field staff into your homes ever day. We want to do this is the safest manner possible. Our technicians and drivers have been equipped with safety gloves and disinfected wipes. They will be wiping down after each home visit. We ask that if any homeowners keep a safe distance with our staff and provide clean working conditions for them.
CORPORATE SAFEGUARDS: We have utilized increased cleaning procedures for all our offices, trucks and equipment. Our office utilizes the same germ-killing devices we sell. Including Air Scrubbers in our office and UV lights on HVAC Equipment. In addition, we are allowing many of our employees to work from home during this time.
EMERGENCY FUELING SERVICES: We still will be offering any same day fuel deliveries and Emergency Generator Deliveries.
HELP US HELP YOU: To keep yourself and our community safe, please follow all recommendations from the CDC. Our phone lines are open, and all payments can be made online. We love you and love seeing you, but all communications can be done via phone and online for next few weeks.
WE ARE ALL IN THIS TOGETHER: We are entering uncharted territory. None of us has ever had to deal with an event like this before. We have been providing home comfort for the past 35 years and our dedication remains through this trying time. We are a family-owned business and we work around the clock to treat you like family. We will all get through this together one day at a time.
Haly Home Comfort & Great Valley Propane